Customer service skills you ever wonder why companies don’t have the best customer service? It can be tough to stay motivated when you constantly hear that your company is not delivering quality services.
But there’s good news because as it turns out, there are different ways for businesses to provide stellar customer service. Check out these top tips from experts on how to do it better.
Be transparent with your customers.
This is probably the most important tip of all. Customers deserve to know exactly how their money is being used, and how their purchases affect the business. Always be transparent with your business model, your product features, and your business goals.
Be transparent with your financials, too. Try and be transparent with your pricing, your delivery timeline, and your customer service policies. Be transparent with your company culture.
Communicate in a way your customers understand.
This is the same tip above, but for a different reason. Communication is a two-way street, and you should always be trying to understand what your customers are asking and want from you. If you’re not communicating with your customers, then they won’t be able to fully experience the value that you offer.
If you’re not clear about what your product does, who it benefits, and why they should choose you instead of other options, you’re missing out on a potential customer.
Be easy to reach.
This is probably the most important tip of all when it comes to customer service. Don’t make your customers call you at the most inopportune times. When someone’s phone is off, they’re likely doing what you want them to be doing. When they’re on the phone, they’re likely trying to figure out how they can help you.
Avoid taking up valuable phone time when you’re not the one who’s being contacted. Get in touch with your customers whenever you can, and be accessible without an immediate need. If you can’t be with your customers 24/7, make sure to give them an easy way to reach you.
Show appreciation for your customers.
This one is super important, and a key driver for customer service. It goes beyond saying thank you for the order. Show your customers that you care by sending them something nice after they make a purchase. Be thoughtful. Send a card. Give a gift. Don’t just write a note. Be kind, and considerate. Let your customers feel good about their purchases.
Don’t be afraid to ask for feedback from your customers.
This one is super important, too. You need to know how your customers feel about your business, and what they see as the issues with your service. When they tell you they’re unhappy with your products or your services, don’t just say you’ll look into it.
Ask them what they think, and take their feedback seriously. Be open-minded. We live in a fast-moving world, and we all need more time to decompress after a hard day of work than we used to have. Letting go of the need to be perfect, and just being honest about how you’re doing is a huge leap forward for customer service.
As you can see from the list above, there are lots of ways for businesses to deliver excellent customer service. One of the biggest challenges that small businesses face is trying to provide excellent customer service without a ton of extra cost. But don’t worry, there’s hope. These 5 tips will help you do it better, and save your customer service from being one of the worst industries in the business world.
Well thank you all so much for reading, have a great day and see you all in the next one. Subscribe to Waptutors Academy below for more awesome tips.